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I&M Bank

CLOSED

Associate - Cash Office

Nairobi, Kenya

Collections Agent (Rider)

Closing: May 13, 2024

4 days remaining

Published: May 7, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements

  • 1-2 experience in collections or a related field
  • Some proficiency in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, is an added advantage
  • Must have a laptop
  • Having a motorbike with an active drivers license is an added advantage


Responsibilities

Requirements

  • 1-2 experience in collections or a related field
  • Some proficiency in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, is an added advantage
  • Must have a laptop
  • Having a motorbike with an active drivers license is an added advantage


  • Contacting debtors: Initiate contact with debtors through various channels to discuss outstanding debts and establish repayment arrangements.
  • Negotiating payment plans: Engage in negotiations with debtors to agree on suitable payment plans, taking into consideration their financial circumstances and our company's guidelines.
  • Documentation and updates: Maintain accurate and detailed records of all communications and payment agreements with debtors in our database, ensuring timely updates and documentation of progress.
  • Achieving targets: Meet or exceed assigned collection targets and objectives, demonstrating strong motivation and determination to maximize commission earnings.
  • Providing exceptional service: Deliver a high level of customer service, ensuring debtors feel respected and supported throughout the collections process.


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